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Wednesday, November 25, 2009

General Knowledge and Current Affairs Questions

1. Who among the following has been appointed the National Security Adviser by the UPA Government ?
(a) Brajesh Mishra
(b) J. N. Daxit
(c) Soli J. Sorabjee
(d) T. K. A. Nair
Ans: ( b ) J. N. Daxit

2. Who among the following is the new Chief Minister of Karnataka ?
(a) S. M. Krishna
(b) Uma Bharti
(c) Dharam Singh
(d) Y. S. Rajasekhara Reddy
Ans: ( c ) Dharam Singh

3. Who among the following has won the Miss Universe 2004 crown ?
(a) Jennifer Hawkins
(b) Shandi Finnessey
(c) Alba Reyes
(d) None of these
Ans: ( a ) Jennifer Hawkins

4. A solemn ceremony to mark the 60th Anniversary of D-Day landings of the Allies troops during the Second World War, was held in
(a) Pearl Harbour
(b) Normandy
(c) New York
(d) Lisbon
Ans: ( b ) Normandy

5. Which of the following cricketers holds the world record of maximum number of sixes in Tests ?
(a) Chris Carins (New Zealand)
(b) Viv Richards (West Indies)
(c) Sachin Tendulkar (India)
(d) Wasim Akram (Pakistan)
Ans: ( a ) Chris Carins (New Zealand)

6. Who among the following has been appointed the new Chief Justice of India ?
(a) Justice Rajendra Babu
(b) Justice V. N. Khare
(c) Justice R. C. Lahoti
(d) None of these
Ans: ( c ) Justice R. C. Lahoti

7. Who among the following sports persons got the honour of lighting the Olympic flame at the Major Dhyan Chand Stadium in New Delhi recently ?
(a) Anjali Bhagwat
(b) Abhinav Bindra
(c) Viswanathan Anand
(d) K. M. Beenamol
Ans: ( a ) Anjali Bhagwat

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Tuesday, November 24, 2009

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PPT on Inflation

A ppt on Inflation. It tells from what is inflation to how inflation is calculated.

Balance of Payment ppt

A ppt having an brief overview on Balance of payment. very useful.

Banking Trends

Banking
The stalwarts of India's financial community nodded their heads sagaciously when Prime Minister Manmohan Singh said in a speech: "If there is one aspect in which we can confidentially assert that India is ahead of China, it is in the robustness and soundness of our banking system." Indian banks have been rated higher than Chinese banks by international rating agency Standard & Poor's.
With the credibility of the Indian banking system on a high, a number of Indian banks are now leveraging it to expand overseas. State Bank of India, the country’s largest bank has acquired 76 per cent stake in a Kenyan bank, Giro Commercial Bank, for US$ 7 million. Canara Bank is helping Chinese banks recover their huge non-performing assets (NPA).

To meet the challenges of going global, the Indian banking sector is implementing internationally followed prudential accounting norms for classification of assets, income recognition and loan loss provisioning. The scope of disclosure and transparency has also been raised in accordance with international practices. India has complied with almost all the Core Principles of Effective Banking Supervision of the Basel Committee. Some Indian banks are also presenting their accounts as per the U.S. GAAP. The roadmap for adoption of Basel II is under formulation.
The use of technology has placed Indian banks at par with their global peers. It has also changed the way banking is done in India. ‘Anywhere banking’ and ‘Anytime banking’ have become a reality. The financial sector now operates in a more competitive environment than before and intermediates relatively large volume of international financial flows.

Trends
The Indian banking industry is currently in a transition phase. On the one hand, the public sector banks, which are the mainstay of the Indian banking system, are in the process of consolidating their position by capitalising on the strength of their huge networks and customer bases. On the other, the private sector banks are venturing into a whole new game of mergers and acquisitions to expand their bases.
The system is slowly moving from a regime of “large number of small banks” to “small number of large banks.” The new era will be one of consolidation around identified core competencies.

In India, one of the largest financial institutions, ICICI, took the lead towards universal banking with its reverse merger with ICICI Bank a couple of years ago. Another mega financial institution, IDBI, has also adopted the same strategy and has already transformed itself into a universal bank. This trend may lead to promoting the concept of a financial super market chain, making available all types of credit and non-fund facilities under one roof or specialised subsidiaries under one umbrella organisation.

Growth statistics
Scheduled Commercial Banks (SCBs) in India are categorised into five different groups according to their ownership and / or nature of operation. These bank groups are (i) State Bank of India and its associates (ii) other nationalised banks (iii) regional rural banks(iv) foreign banks and (v) other Indian SCBs (in the private sector).

The banking sector witnessed strong growth in deposits and advances during the year 2004-05. As of March 2005, the number of commercial banks stood at 289. The aggregate deposits of SCBs increased from US$ 331 billion in March 2004 to US$ 374 billion in March 2005; credit increased from US$ 185 billion to US$ 242 billion; and investments swelled from US$ 149 billion to US$ 162 billion.
Net domestic credit in the banking system has witnessed a steady increase of 17.5 per cent from US$ 445 billion on January 21, 2005 to US$ 523 billion on January 20, 2006. The growth in net domestic credit during the current financial year up to January 20, 2006 was 14.4 per cent.

Nationalised banks were the largest contributors to total bank credit at 47.8 per cent as of September 2005. While foreign banks' contribution to total bank credit was low at 6.7 per cent, the contribution of State Bank of India and its associates accounted for 23.8 per cent of the total bank credit. Credit extended by other SCBs stood at 18.9 per cent.

Banks and consumer finance
Indian banks, particularly private banks, are riding high on the retail business. ICICI Bank and HDFC Bank have witnessed over 70 per cent year-on-year growth in retail loan assets in the second quarter of 2005-06. Annual revenues in the domestic retail banking market are expected to more than double to US$ 16.5 billion by 2010 from about US$ 6.4 billion at present, says a McKinsey study.
The home loan sector is also on a smooth course. The average loan size of home finance companies is increasing. HDFC, the second largest player in the home finance business, has seen average loan increase from US$ 10,773 in FY04 to US$ 13,467 in FY05, a change of almost 25 per cent. For ICICI Bank, which is the largest player in the business, the average ticket size is about US$ 13,467 – US$ 15,711 and has increased by 10-15 per cent over last year.

Foreign banks are working on expanding their bases in the country. The Ministry of Finance and Reserve Bank of India have agreed to allow foreign banks to open 20 branches a year as against 12 now. At present, 40 odd foreign banks have over 225 branches in India. At the end of 2004-05, the total assets of foreign banks aggregated US$ 30 billion or 6.9 per cent of the assets of all scheduled commercial banks. They will also be allowed 74 per cent stake in private banks. After 2009, the local subsidiaries of foreign banks will be treated on par with domestic banks.

Management Accounting Notes

Nature of Management Accounting
Characteristics of Management Accounting:

1. It is a selective technique. It compiles only the data from balance sheet and profit and loss, which is relevant and useful.
2. It is concerned with data not decisions. It can inform but not prescribe.
3. It deals with future. It is a kind of planning for the future because decisions are taken for future course of action.
4. It examines the cause and effect of relationship. Normally, a profit and loss account will show the amount of profit or loss for the year but does not tell us the reasons for it. Management accounting studies the causes of profit or losses.
5. It does not follow rigid rules and formats like financial accounting. The necessary info is provided in the shape of various statements or reports in order to meet the needs of the management.

Objectives of Management Accounting:
1. To help the management in promoting efficiency.
2. To finalize budgets covering all functions of a business.
3. To study the actual performance with plan for identifying deviations and their causes.
4. To analyze financial statements to enable the management to formulate future policies.
5. To help the management at frequent intervals by providing operating statements and short-term financial statements.
6. To arrange for the systematic allocation of responsibilities for the implementation of plans and budgets.
7. To provide a suitable organization for discharging the responsibilities.

Scope of Management Accounting:
1. Financial accounting: Related to the recording of business transactions including income, expenditure, inventory movement, assets, liabilities, cash receipts, etc.
2. Cost accounting: Costing is a branch of accounting. It is the process of and technique of ascertaining costs. It includes standard costing, marginal costing, differential and opportunity cost analysis.
3. Budgeting and forecasting: Covers budgetary control
4. It reports financial results to the management
5. It provides statistical data to various departments.

Functions of Management Accounting:
1. It assists in planning and formulating future policies.
2. It helps to interpret and analyze the financial information.
3. It controls and monitors performance.
4. It helps to organize various functions of an organization.
5. It offers solution for strategic business problems.
6. It coordinates various departmental operations.
7. It motivates employees.

Functions of management Accountant:
1. Collection of data
2. Analysis
3. Presentation of data
4. Planning: A management accountant plans the entire accounting functions.
5. Controlling: Examines the performance against the set standard and reports it to the management.
6. Reporting: He reports to the management and advises them on future decisions.
7. Coordinating: preparation of master budget
8. Decision making

Standard costing
What is Material Cost Variance? What are its sub-divisions?

Material Cost Variance or Material Total Variance is the Variance in material cost actually incurred on material and the material cost estimated on material.
Material Cost Variance can be derived as follows:
MCV = (Standard Quantity x Standard Rate) – (Actual Quantity x Actual Rate)

Material Cost Variance can be sub-divided as follows:
a) Material Rate Variance or Material Price Variance is the variance in the rate or price of material actually spent and the material rate/price estimated.
Thus, even if there is no change in quantity consumed, if there is a difference in the total cost, then it is due to the difference in the rate at which material is consumed.
Material Rate Variance can be derived as follows:
MRV = Actual Quantity (Standard Price – Actual Price)

b) Material Usage Variance is the variance in the usage of material in actual production and the estimated usage of material.
Thus, even if there is no change in the rate of material, if there is a change in the total cost, then it is due to the change in consumption of material.
Material Usage Variance can be derived as follows:
MUV = Standard Rate (Standard Quantity – Actual Quantity)

What is Material Usage Variance? What are its sub-divisions?
Material Usage Variance is the variance in the usage of material in actual production and the estimated usage of material.
Thus, even if there is no change in the rate of material, if there is a change in the total cost, then it is due to the change in consumption of material.
Material Usage Variance can be derived as follows:
MUV = Standard Rate (Standard Quantity – Actual Quantity)

Material Usage Variance can be further sub-divided into:
a) Material Mix Variance: The difference between actual quantity of material and revised standard quantity of material is the Material Mix Variance.
Revised Standard Quantity is the Actual Quantity of Material divided in the standard raw material ratio.
Material Mix Variance can be derived as follows:
MMV = Standard Rate (Revised Standard Quantity – Actual Quantity)

b) Material Yield Variance: The difference between the actual output and the standard expected output is the Material Yield Variance.
There are two methods of calculating Material Yield Variance. They are as follows:
Input Method:
MYV = (Standard Input – Actual Input) x Average Cost / unit
Output Method:
MYV = (Actual Output – Standard Output) x Total Cost / unit

(Note: Labour Variances can be answered in the same manner as Material Variances. Incase of any doubt or query, please put your queries on: www.sigmaforum.tk)

Marginal Costing
What is Marginal Costing? Why is it calculated?

The marginal cost of a product is defined as the change in cost that occurs when the volume of output is increased or reduced by one unit.
Marginal costing is used to assess whether it is financially feasible to increase manufacturing volume or to calculate the effect of reducing volume, perhaps due to a decline in the market. It is based on variable costs because fixed costs are fixed. They occur and do not change if manufacturing volume changes. Following factors are calculated on the basis of marginal costing:
=> production planning
=> pricing
=> make or buy
=> close-down
=> accept or reject
=> dropping a production line
=> accepting additional order

Write a note on Break Even Point.
Break Even Point is the level of sales required to reach a position of no profit, no loss. At Break Even Point, the contribution is just sufficient to cover the fixed cost. The organisation starts earning profit when the sales cross the Break Even Point. Break Even Point can be calculated either in terms of units or in terms of cash or in terms of capacity utilization. It can be calculated as follows:
BEP in units = Fixed Cost / Contribution per unit
BEP in cash = Fixed Cost / P.V. Ratio
BEP in terms of capacity utilization = BEP in units / Total capacity x 100

Explain the concept of Margin of Safety.
The positive difference between the operating sales volume and the break even volume is known as the margin of safety. The larger the difference, the safer the organization is from a loss making situation. It can be calculated either in cash or in units.
Margin of Safety can be derived as follows:
Margin of Safety = Actual Sales – Break even Sales
Margin of Safety (in cash) = Profit / P/V Ratio
Margin of Safety (in units) = Profit / Contribution/unit

What is Profit/Volume Ratio?
Profit-Volume Ratio expresses the relationship between contribution and sales. It indicates the relative profitability of diff products, processes and departments.
Formulae:
P/V ratio = S – V/ S X 100
= Cont / Sales X 100
= Change in profit or loss / Change in sales

Short note on :Limiting factor
Whenever some resources required for products and are not adequately available, these resources become limiting factor. If there are limiting factors, then the product which gives more contribution per unit may not give more amount of total contribution because, it may not make more profitable use of limited resources.
In such cases, we can calculate contribution per unit of limiting factor and the product which offers more contribution per unit of limiting factor is to be treated as more profitable product and the product priority order is to be accordingly calculated.

Contract Costing

What are the various methods of calculating profits on almost completion of contract?

When the contract is almost at the stage of completion, profit can be calculated in four ways. It is upon the company to adopt any of the four methods. The four methods are as follows:
1. Profit = Estimated Profit x Work Certified___
Total Contract Price
2. Profit = Estimated Profit x Cost incurred to date
Total estimated cost
3. Profit = Estimated Profit x Cash Received___
Total Contract Price
4. Profit = Estimated Profit x Cash Received___ x Cost incurred to date
Total Contract Price Total estimated cost


Explain the terms:
Contractor: A party who agrees to provide supplies or services in accordance with a valid and legal contract. A contractor executes the work.

Contractee: A party who orders supplies or services in accordance with a valid and legal contract. A contractee gives the contract.

Running Bill: It is a bill raised by the contractor for periodical payments.

Retention Money: It refers to that part of the contract amount which is certified but not paid.

Work Certified: It refers to that part of the running bill, which is approved by the architect of the contractee.

Work Uncertified: It refers to that part of the running bill, which is rejected by the architect of the contractee. It is always valued at cost.

Basic Rate Concept: Basic Rate concept refers to the method in which a fixed rate is maintained for the raw materials throughout the contract irrespective of the fluctuations in the market price of the material.

Escalation Clause: Escalation clause is a provision of a contract which calls for an increase in contract price in the event of an increase in certain costs beyond a certain percentage and viceversa.

Abnormal Loss: It is the part of the process loss caused due to abnormal circumstances in the factory. For Ex, labour strike, break down of machinery. It is avoidable and controllable by mgmt. Abnormal loss occurs in addition to normal loss.

Normal loss: It is part of process cost which is caused under normal circumstances. It is inevitable. Example, weight loss, scrap loss, pilferage. Normal loss is calculated at a certain % of input in unit in respective process. It may have scrap value.


Process Costing

Write a note on “Inter process profits”.

While transferring the outputs of one process to another, the company might add some amount of profits to it. This is to get the actual cost of finished product as, if the company would have bought the inputs for the next process, it would be inclusive of profits. But, at the end of an accounting period, this inter process profit has to be excluded in order to get the real valuation of closing stock.
E.g.: Process I: Cost- 10000 Profit- 2000 Transferred Price- 12000

Process II: Inputs from Process I - 12000
Additional Processing cost- 12000
Total Cost incurred - 24000
Sales - 21600
Closing Stock - 2400
Inter-process profit of P-I - 200
Value of Closing Stock - 2200
What is equivalent production?
At the end of a financial period, all the stock of a company needs to be assessed. All the partially completed units are valued through the method of equivalent production. The units of production are calculated according to the percentage of completion of processing on the partially completed units.
For example, two units that are 50 percent complete are the equivalent of one unit fully completed.

Budgetary Control
What is Budgetary Control? What are the steps involved in Budgetary Control?
Budgetary control is the management process of using budgets to monitor and control the performance of the organization. This is done by comparing the planned values (in the budget) with the actual values as they occur during the year.
A budget has been defined as a financial and quantitative statement prepared and approved prior to a defined period of time, of the policy to be pursued during that period for the purpose of attaining a given objective.

The following steps are involved in Budgetary Control:
1. Establishment of Budgets: Targets are fixed for each function relating to the responsibilities of individual executives.
2. Measurement of actual performance.
3. Comparison of actual performance with budgeted performance to detect deviation.
4. Analysis of the causes of variations and reporting

What are the uses of diff budgets?
=> It serves a declaration of policies
=> Defines the objectives/ targets for executives, at all levels.
=> Means of coordination of activities
=> Means of communication
=> Facilitates centralised control
=> Helps in planning activities

Accounting Implication on Foreign Currency Transactions

Sunday, November 22, 2009

Distribution System of LG Electronics ppt

A nice ppt on distribution channel of LG Electronics Pvt. Ltd.

Ethics & Values in business

ABSTRACT
The corporate world – an integral part of our lives, the soul of a country’s economic growth, a world filled with hustle – bustle 24*7, a world that generates employment for every second person you meet... But, sadly, it is also the domicile of power games and foul play and this is the reason why a look at ‘ETHICS AND VALUES IN BUSNIESS’ is critical and relevant.

Business has created wealth that has given an unprecedented number of individuals’ financial control of their lives. It has expanded a person’s horizon infinitely, broken down all perceivable barriers. In short, business has been a prime mover in making it possible for millions to pursue their lives in a wealthy, healthy, rational and exciting world.

Yet no other human institution has been so plagued by suspicions of immorality. "Business ethics," the old joke goes, "Isn't that a contradiction in terms?"

Business ethics is a form of the art of applied ethics that examines ethical principles and moral or ethical problems that can arise in a business environment. In the increasingly conscience-focused marketplaces of the 21st century, the demand for more ethical business processes and actions ~ Ethicism, is increasing. Simultaneously, pressure is applied on industry to improve business ethics through new public initiatives and laws.

This paper takes a peek into the enterprises that have proved that there is room for ethics and values in business. See how ethical corporates already are and how their ethics facilitate them to be leaders in their industry.


SCOPE OF THIS PAPER:

Understanding ethics and the concept of Business Ethics
Impact of ethics in the
  • Manufacturing Sector
  • Education Sector
  • IT/ITES & BPO Sector
  • Food Industry
  • Media and Advertising
  • Cases and Examples
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Tuesday, November 17, 2009

30 plus Resume Formats

Attached herewith 30 plus various types of resume formats for various posts/levels.

Economic cycle/crisis

What the crisis means for the real economy
1. No access to funds
2. Significantly higher cost of capital
3. Weak stock markets
4. Bonus for cash
5. Reduced cash flow
6. Credit losses
7. Significant balance sheet risks
8. Bursting of the profit bubble
9. Continued volatility
10. Protectionism
11. Wave of industry consolidation
12. More government intervention
13. Re-regulation
14. Change in consumer behaviour
15. Every industry will be affected How To Deal with The Difficult Times Ahead

1.Watch your cash
2.Reduce trade credit
3.Start working capital initiatives
4.Restructure your debt
5.Develop a stress test scenario
6.Act now on cost and organisational efficiency
7.Reassess your investment program
8.Re-evaluate off-shore manufacturing
9.Adapt product portfolio
10.Look for out of the box pricing
11.Divest non-core businesses
12.Engage in selective M&A
13.Manage financial policies and investor messaging
14.Look for opportunities
15.Install a crisis monitoring team
16.Plan for the upturn
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CASE STUDY ON CORPORATE ADVERTISING

Hindustan Paper Corporation was established in 1970. The business of this company was to help & remove shortages in the field of writing paper, printing paper & newsprint & to ensure that paper was distributed in rational & equitable manner. Although the company was started in 1970, but the level of awareness about the company until as late as 1977 was extremely low. Even they found out that awareness of Hindustan paper corporation as a corporate entity was low & awareness of the companies activities was even lower. There was not much of popularity to the company.
Thus it was obviously impossible for a growing company to build a market for its product or to attract the best talents into the company. The result of the above is that there fall in share company’s share in the market & all sort of risks exist. In such a circumstances the company may loose the orders, loose the staff working under company.
To deal with the company’s situation, it was felt that a market research survey should be designed & launched.

The objective of this communication would be:
1. To create awareness about the existence of the company & purpose for which is had been established.
2. To give it a recognizable identity.
3. To give a sense of belonging to the employees & the internal public
4. To project an image of the oraganisation amongst the external publics as one, which was helping to ensure a fair distribution of vital but scarce commodity.

Utmost care was taken to develop & implement effective communication strategy to achieve the said objectives.
An evaluation of the impact of the survey was carried out by the market research group of Hindustan paper corporation. The findings were that the survey cannot make lot of awareness of HPC & its activities.

PROBLEM OF THE CASE
1. Lack of awareness of the existence of the company.
2. The market for the company’s product was very low.
3. lack of effective communication amongst the internal public.
4. So the growth is not up to the mark.

SOLUTION OF THE CASE
1. To stop further depression & to create a favorable market situation, for that the company have to place a confidence boostle corporate advertising.
Corporate advertising help than any other forms of communication. It can serve the purpose of presenting good news about the company than any other media.

2. The company can maintain good public relation with their different types of publics i.e. customer, investors suppliers & so on.
Company’s management have to give chance to the different publics to present their views at the right time & at the right place. Because consumer is a person who actually consumes the product or uses the services.

3. Along with the market survey to create corporate identity there is need for greater public relation. They have to be more conscious about their target audiences i.e. prints, press etc.
Also the company has to use different communication tools like TV, home video & satellites etc. where corporate public relation shows its expertise.

Finally the public relation & corporate advertising believe in adequate consumer focus, which should be the spirit of the profitable oraganisation.

Free Trade Zone

We have to look back more than two thousand years ago, to understand the concept of Free Zone. When the Phoenicians in the cities of Carthage and Tyre, gave fiscal profits on the goods, which had not been sold in the market or had been returned to their point of origin.
In the Middle Ages, Livorno and Marseilles were declared free ports. Lately, Hamburg and Trieste operated as free ports. Hamburg, one of the first operating, had and still has a special importance. Their work made that political and economic trade difference, which dominated the Hanseatic League in that region during the XIX century. Concerning Trieste, its Free Zone dominated the whole trade of the Austro-Hungarian Empire for many years.
In the last decades, Free Trade Zones have been the tools through which many countries overcame their economic crises. Using Free Zones they were able to create new employment and to reduce poverty, without being obliged to wait for many years for the whole economy to be reformed. The list would be too long; we just name two countries: Taiwan and South Korea.
The Free Trade Zones have largely contributed to the fact that both countries have reached an important level of economic development. This has occurred, despite the fact that neither country has any significant amount of natural resources.
HOW TO DEFINE A FREE ZONE
A Free Zone is a portion of clearly defined and isolated land or setting, with a special fiscal and customs status of extra-territoriality.
The main advantages that a Free Zone enjoys, both fiscal and physical, include:
• The infrastructure
• The industrial processes
• The maquila process
• The trade of products and services
• The capital
• The natural or juridical people operating in there
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Monday, November 16, 2009

Financial Management Questions

Here are typical questions for financial management which can be asked in various types of exams

Factor Analysis & Cluster Analysis

Here are Notes on factor analysis & Cluster Analysis.
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International Marketing Notes Full

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Corporate Social Responsibility

Society gets upset when the social cost of or for that matter any business exceeds the social benefit derived from the business. Over the years since the dawn of industrial revolution and particularly after the 1950s, the activities of the corporations have been increasingly affecting the society by way of environmental pollution which include air, water and sound, ozone depletion and overcrowding on account of unplanned industrialization society expect corporation to limit activities which produce harmful effects and correct the problem that are a result of their previous actions. Social reaction to mindless industrial activity gave rise to the concept of corporate social responsibility. Over the years, it has become obvious that the desire to make a fortune must be executed within the laws of the society. During the 1960s, social activists and environmental groups campaigned for a broader notion of corporate social responsibility. The clash between the economic operation of businesses and the changing social values brought questions of social responsibility to the fore-front. The economic performance of business and the social aspects of business behavior were found to be divergent. In order to enforce corporate social responsibility, in the United State government bodies such as the Protection Agency, the Equal Employment Opportunity Commission, the Occupational Safety and Health Administration, and the Consumer Product Safety Commission were set-up. These bodies saw to it that national public policy recognized the environment, employees, and consumer to be significant and legitimate stakeholders of business. Corporate should help solve some of the social problem because businesses are influenced by the society through government policy and business thrive or starve along with the society.

DEFINITIONS OF CORPORATE SOCIAL RESPONSIBILITY:
It refers to corporate actions that protect and improve the welfare of society along with the corporation’s own interests. According to Rogene Bucholz, “a private corporation has a social responsibility to society that goes beyond the production of goods and services at a profit and that a corporation has a broader constituency to serve than that of stockholders alone.”


SOCIAL AUDIT :–
A social audit identifies social issues in which a corporation should be involved, examine what an organization is actually doing with regard to social issues and determine the performance of the organization in the realisation of social work. Social audit is a statutory requirement in European countries like Germany, France, Spain & Norway. However, it is voluntary in the United States. The measurement of social performance of corporation was first attempted by Theodore Kreps. However, Clark Abt used the term ‘social audit’ for the first time in his work ‘Audit for Management’. Any project or programme implemented for generating social benefits can be subjected to social audit. The following social are the benefits of social audit:-

1. It helps to ascertain the usefulness of the corporation to the community with reference to community’s needs & requirements.
2. It helps to inform & convince opinion makers and influential institutions such as consumer forums, financial institutions, non-government organizations, and the government itself, about the social involvement of the corporation.
3. It helps to establish good corporate image and identify & generate goodwill for the corporation.
4. It helps to make a cooperative study of the efficacy of social work with that of non-government organizations and social or extension work undertaken by the government, universities & colleges.
5. It has huge publicity value and implicit or qualitative benefits to the corporation.

Corporations should strive for higher levels of social responsibility and make their presence felt to all concerned at least in the area surrounding their locations. A code of social service ethics should be developed & implemented by all well-meaning corporations. Corporations should also have an interface with other socially involved institutions such as the NGO’s, universities, colleges & extension departments of the government and financial institutions. A helping hand by the corporates in the event of natural calamities like earthquakes & floods and in drought or drought like situations would only integrate corporations with the society in which it operates. On going corporate social work can be done in the areas of adult literacy, education, health care, wildlife & environmental conservation.


MANAGER’S ROLE IN SOCIAL RESPONSIBILITY:
The manager is the primary link between the corporation and the society. Managerial decisions must reflect the values and expectations of all the stakeholders of the society. Managers must interact with a number of clients both within and without the corporation. Every client or group of people approaches a situation with different values, perceptions & expectation and hence managers must be flexible in their approach. The traditional role of the manager was limited to the internal organization of the corporation. Now with the widespread acceptance of the concept of corporate social responsibility, the role of the manager has increased in its scope and dimension. Now managers must ensure that the corporation works in harmony with the environment and with the society’s expectations. Managers must recognize the social and economic dimension of business operations. Managers must treat employees with respect and provide a better quality work of life. The manager must adopt a more participative approach with regard to employee needs. Managers are expert to set goals which are in harmony with the personal goals of the employees. Thus, participation of all concerned in pursuit of organizational goals in the new management credo and while this is being done each one of the employer is given the freedom to decide upon his way of achieving the organizational goals. Mangers are also expected to be effective in social relationships that are external to the organization. The managers are must be conversant with micro and macro sociological aspects of the society. In a micro-social system i.e. the organization, the manager deals with others from a position of authority while in the macro-social system which is external, the managers must learn to deal with equality. The managers must be equipped with problem solving abilities to be successful in the macro-social system.

ARGUEMENTS IN FAVOUR OF SOCIAL RESPONSIBILITIES :-

The arguments made to emphasize the social responsibility of business deals with the mutual benefits that both the society and the business enterprise are likely to enjoy as a result of involvement of businesses in social activities. There are implicit economic returns for explicit social responsiveness by the firms. The following five arguments in favour of social responsibility made to emphasize the social responsibility on business:-

1. An important argument is that businesses exist because they satisfy important needs of society and therefore businesses should change along with the changes in society. They should both cater to the needs of the society and also create new needs. Thus, while being responsive, businesses should also be pro-active.

2. The second argument made to emphasize social responsibility is that if the results are beneficial to both the society and business, social responsiveness should be encouraged. On account of social responsiveness, businesses may benefit in terms of employer loyalty, improved QWL and increased public support for the operations.

3. Thirdly, Business can avoid additional government regulation, which curtails business freedom, adds economic cost and reduce flexibility in decision making.

4. Fourthly, a socially responsive business organization will have a good public image.

5. Lastly, it is the moral obligation of business to solve social problems and help both the society & the government.


Arguments against corporate social responsibility:-
The most important economic argument made against corporate social responsibility is that of the economic doctrine of profit maximization. When business maximizes profit by improving efficiency and reducing the cost, it is the society which benefits in the ultimate analysis. Thus, the society will benefit much more if business is left to do its own business. The topmost priority of business must be economic efficiency and mixing up the economic function with the social function will only reduce the economic efficiency of business for there is an opportunity cost involved in social involvement and the return on social involvement cannot be cardinally measured or explicitly accounted. Hence, economic criteria can only be the criteria to measure the success of business.

MILTON RRIEDMAN says, if business followed a socially responsive course, their actions would raise the price for customers or reduce the wages of employees and hence the only responsibility of business is to maximize profit. Business person should therefore concentrate on shareholders demands and expectation. According to Friedman, the four basic obligations of business to society are:
(1) Obey the law,
(2) Provide goods and services,
(3) Employ resources efficiently and
(4) Pay resources owners fairly in accordance with the market.

Following Friedman’s argument, it can be concluded that the result of social involvement will be a net economic loss to the business. Another argument made against social responsibility is that as a result of social involvement, business will become weak and defunct. A more charitable view on corporate social responsibilities is that business could spend small amount of its resources in social obligations and that business cannot afford major commitments for social involvement unless the cost is born by another institutions. Excessive social involvement would increase the economics costs and reduce the competitiveness of business. Some thinkers vies that business is a powerful organization and social involvement of business will only enhance the power of business which is not a very desirable idea. Further, business people are found wanting in skills and perceptions to effectively deal with social issues.
Business has no direct responsibility to both employees and society and here there is no valid reason for social involvement of business. Business should therefore keep away from social involvement and pursue the sole goal of profit maximization until society develops rules that establish social accountability of business. Finally, it is argued that social involvement of business lacks support from all quarters of the society. Social involvement of business would encourage stockholders dissent and would adversely affect the pursuit of economic objectives.

Political & Social Environment

A] Examine the various issues that needs to be considered by an international business organization while studying the political environment of a country.
Answer - The International Marketing activities take place within the political environment of national political institutions such as the government, political executive, legislative and the judiciary.
Any company doing business overseas should Carefully study the political environment of he country it intends to operate and analyze issues such as the attitude of the political party in power toward
(a) Sovereignty,
(b) Political Risk,
(c) Taxes,
(d) Threat of Equity dilution and
(e) Expropriation.

Sovereignty:

The sovereign political power of a country in a command economy may determine every aspect of economic life of the people. In contrast, in a market economy, the government may only play the role of a facilitator and a regulator. However, after the fall of the Soviet Union, the command economics around the world have progressed towards a market oriented system. Eastern European countries, countries in Central America, and most importantly, India and China have also adopted the free market system. With globalization and economic integration, political sovereignty of individual nation states is on the wane. However, erosion of political sovereignty is not without a quid pro quo. There are definite economic advantages in forging a regional economic union as exemplified in cases such as the European Union, NAFT A, ASEAN and others.

Political Risk:

There is always a political risk involved in making investments both within and without the country. The element of risk and its severity is relatively high in foreign countries. More objectively, the extent of political risk depends upon the political stability of the host country. An unstable country is fraught with investment risks. A country needs to be stable both internally and externally. Frequent changes in the government and attendant changes in the economic policy of the government will increase the element of uncertainty and adversely effect upon a company's ability to operate effectively in a foreign country. Investments in highly destabilized countries like Afghanistan and Iraq may be very attractive economically speaking but the political risks involved are overwhelming. Political instability is therefore a great .deterrent to foreign investment. In order to justify investment in a foreign country, risk assessment should be undertaken on a regular basis and investments should be made only when opportunities to make profits are much greater than the risks involved.


Taxes:

A company which is geographically diversified needs to take care of the tax laws of the countries in which it operates. Companies, generally minimizes their tax liability by shifting the location of their income. One method of reducing tax liability is called earnings stripping. Foreign companies reduce earnings by' making loans to their affiliates in a country rather than making direct foreign investment. The subsidiary company which takes the loan can deduct the interest it pays on such loans and reduce its tax burden. There is an absence of international laws to govern the levy of taxes on companies that are into international business. In order to provide fair treatment, governments in many countries have negotiated bilateral tax treaties to provide tax credits for taxes paid abroad. Generally foreign' companies are taxed by the host country up to the level imposed in the home country.

Equity Stripping and Dilution of Control:

In less developed countries, there is a general tendency to exert political pressure for governmental control of foreign companies. Host-nation governments may attempt to control ownership of foreign-owned companies operating in their Countries. For instance, foreign equity participation in industries such as insurance is limited to 74 percent in India and as a result, a foreign insurance company must team up with a local company to do insurance business in India. In industries where, the government wants to keep the ownership in the hands of Indian companies, foreign equity participation is less than fifty percent. The threat of equity dilution has forced companies to operate in host countries through joint ventures and strategic alliances.

Expropriation:

Expropriation is the ultimate threat that a government can pose toward a foreign company. Expropriation refers to governmental action to dispossess a company investor. Generally, compensation is provided to foreign investors. However, quite often, the compensation is not prompt, adequate and effective. If there is no compensation then the act of expropriation would be termed as confiscation. When severe limitations are imposed the activities of a foreign company, it is termed as creeping expropriation. Such restriction may include limitations on repatriation of profits, dividends, royalties, local content etc, quotas for hiring local nationals, price controls etc. All these restrictions and limitations adversely affects the profitability of foreign investment. Discriminating tariffs and non-tariff barriers, discriminating laws on patents and trademarks may also limit market entry of certain consumer and industrial goods manufacturing foreign firms. When governments expropriate foreign property, there are limitations on actions to reclaim the property. For instance, according to the United States act of State doctrine, if the government of a foreign State is involved in a specific act, the US court will not get involved. In such a situation, expropriated companies representatives may seek redressal through arbitration at the World Bank Investment Dispute Settlement Center. It is safe to buy expropriation insurance than to seek redressal through World Bank mechanism. In 1970 and 1971; some foreign copper companies in Chile resisted government efforts to employ local nationals in the managerial cadre of the companies. Such companies were expropriated by the Chilean government and companies which obliged were allowed to operate under joint management.



B] Write Short Note On Monopoly and Restrictive Trade Practices


Answer - 
Monopoly and Restrictive Trade Practices:
MRTP laws are enacted to fight restrictive business practices and help foster competition. In the United States, anti-trust laws are designed to encourage free competition by limiting the concentration of economic power in the hands of few. The Sherman Act of 18~O prohibits certain restrictive business practices like fixing prices, limiting production, allocating markets and other anti-competitive practices.
The law applies to foreign companies conducting business in the US and extends to the activities of US companies operating overseas if the company conduct is considered to have an effect on US commerce contrary to law. The European commission prohibits agreements and practices that prevent, restrict and distort competition.
In India, the Monopolies and Restrictive Trade Practices Act was passed in the year 1970 under which the MRTP commission was set¬up to investigate the effects of restrictive trade practices on public interest and recommend suitable corrective action.

C] Short Note on Licensing and Trade Screts

Answer - 
Licensing and Trade Secrets: .
Licensing is a contractual agreement in which a licensor allows a licensee to use patents, trademarks, trade secrets, technology and other non-material assets in return for royalty payments or other forms of compensation. The duration of the licensing agreement and the amount of royalties a company can receive is commercially negotiated between the two parties i.e., the licensor and the licensee. There are no governmental restrictions on royalty remittances abroad. However, in many countries these elements of licensing are regulated by the government.
Important areas of concern in licensing are:
1] Analysis of assets offered by a firm for license,
2] Pricing of the assets,
3] Whether to grant only the right to make the product or to grant the right to use and sell the product, and
4] The right to sub-license.

Licensing is fraught with danger because it has the potential to create a competitor, if there is none or increase the number of competitors, if there is already one or more. Hence, licensors should be careful enough to protect their competitive advantage and to ensure a sustainable
competitive advantage, the only price the licensor should be willing to pay is in the form of continuous innovation. Else, the licensor may become history.
Trade secrets are confidential information that has commercial value and for which steps have been taken to keep it secret. Trade secrets include: manufacturing processes, formulas, designs and list of customers. In order to prevent disclosure, the licensing of unpatented trade secrets should be linked to confidentiality contracts with" each employer who has access to the protected information. The agreement on TRIPs concluded during the Uruguay round of GAIT negotiations requires all the signatory countries to protect against acquisition, disclosure or use of trade secrets in a manner contrary to honest commercial practices. Notwithstanding the legal developments, companies transferring trade secrets to foreign countries should apprise themselves of the existence of legal protection and the risks associated with lax enforcement.


D] Distinguish between common law and code law

Answer -

COMMON LAW CODE LAW
1. Australia, new Zealand, India, Hongkong, colonial English speaking African countries, united states and Canada have systems based on common law. In Asia, India, Pakistan, Malaysia, Singapore and Hongkong are the common law countries. 1.Japan, Thailand, korea, indo-china, Indonesia, Taiwan and china are all civil law countries.
2. In common law countries trademarks are established by prior use 2. In code law countries, intellectual property rights must be registered.

3. Not as many as civil law countries, have legal systems based on common law. 3. Most countries have legal systems based on civil law
4. This is divided into Statutory, Administrative and Case law. Statutory is codifies at national or state level. Administrative law originates in regulatory bodies and local communities and case law is product of the court system. 4. Code law is divided into judicial system which is further divided into civil, commercial and criminal law.


E] What do you understand by the term “International Law” and trace the Genesis of the International Law?

Answer – 
 The Term International Law refers to rules, regulations and principles that national governments consider binding upon themselves.
There are two types of international law :
1] The Law of Nations or Public law and
2] International Commercial law.
International law is concerned with trade related issues and other areas that have been ordinarily under the jurisdiction of nation states. The Genesis of international law can be traced back to the early middle ages in Europe and later in the 17th Century peace of Westphalia. Early International law was concerned with war, peace, diplomatic recognition of new nation states etc. Detailed international law gradually evolved with time. To being with, International law was an amalgam of treaties, covenants, Codes and agreements. With the growth of international trade, order in commercial affairs grew in Importance. In the 20th century, the new international judicial organizations contributed to the creation of an established Justice (1920-45), The International court of Justice, established under article seven of the United nations are issues of Public states 1947. Disputes between nations are issues of public international law and they may be referred to the International Court of justice located in the Hague. The sources of International law as defined under article 38 of ICI statute are as follows:

The Court whose function is to decide in accordance with international law such disputes as are submitted to it shall apply:
(a) International Convention, whether general or particular, establishing rules expressly recognized by contesting states.
(b) International custom as evidence of a general practice accepted as law.
(c) The General principles of Law recognized by civilized nations.
(d) Subject to the provision of Article 59, judicial decisions are the teachings of the most highly qualified publicists of various nations as subsidiary means for the determination of the rules of law.

If a nation allows a case to be brought before the ICI and then refuses to accept a judgment against it, the plaintiff nation can seek redresses through the United Nation’s highest political are i.e., the Security Council, which can use its power to enforce the judgment.

International Social & Cultural Enviornment

Q.1 Illustrate the impact of social and cultural environment on the marketing of industrial products.

Ans. The social and cultural environment encompassing the religious aspects; language; customs; traditions and beliefs; tastes and preferences; social stratification; social institutions; buying and consumption habits etc are all very important factors for business. What is liked by people of one culture may not be liked by those of some other culture. One of the most important reasons for the failure of a number of companies in foreign markets is their failure to understand the cultural environment of these markets and to suitably formulate their business strategies.

Many companies modify their products and/or promotion strategies to suit the tastes and preferences or other characteristics of the population of the different countries. Significant differences in the tastes and preferences may exist even within the same country, particularly when the country is very vast, populous and multi-cultural like India.

For a business to be successful, its strategy should be the one that is appropriate in the socio-cultural environment. The marketing mix will have to be so designed as best to suit the environmental characteristics of the market. In Thailand, Helene Curtis switched to black shampoo because Thai women felt that it made their hair look glossier.

Even when people of different cultures use the same basic product, the mode of consumption, conditions of use, purpose of use or the perceptions of the product attributes may vary so much so that the product attributes, method of presentation, positioning, or method of promoting the product may have to be varied to suit the characteristics of different markets.

The differences in language sometime pose a serious problem, even necessitating a change in the brand name. For instance, Chevrolet’s brand name Nova in Spanish means “it doesn’t go”. In some languages, Pepsi-Cola’s slogan “come alive” translates as “come out of the grave”.

The values and beliefs associated with colour vary significantly between different cultures. White indicates death and mourning in China and Korea; but in some countries, it expresses happiness and is the colour of the bridal dress. Boeing an United States based aero-space manufacturer has felt the impact of an unwritten “buy national policy” in Europe. As a result, the market share of Airbus for commercial planes which is a consortium of European countries grew to 50 percent. The market share of Boeing in Europe declined resulting in a loss. Boeing attempted joint venture with Russian, Ukrainian and Norwegian partners and hired a designer to decorate a facility to watch the launch of the Sea Launch rocket. The designer decorated the facility in black which is considered as bad luck colour in Russia. The Russians were furious to see black colour. Boeing repainted the facility with a shade of blue to avoid a cultural blunder.

While dealing with the social environment, we must also consider the social environment of the business which encompasses its social responsibility and the alertness or vigilance of the consumers and of society at large. Marketing people are at interface between company and society. In this position, they have the responsibility not merely for designing a competitive marketing strategy, but for sensitizing business to the social as well as the product, demand of the society.



Q.2 Write short notes on:

a) Self-reference criterion: - A person’s understanding or perception of market needs is determined by his or her own cultural experience. James Lee – developed a systematic framework to reduce perceptual blockage and distortion. This framework is known as the self-reference criterion (SRC) – which addresses the problem of unconscious reference to one’s own cultural values. In order to reduce cultural myopia or short sightedness, James Lee proposed a four-step framework which is as below:
(1) Define the problem or goal in terms of home-country cultural traits, habit and norms.
(2) Define the problem or goal in terms of host culture, traits, habits and norms. Make no value judgments.
(3) Isolate the self-references criterion influence and examine it carefully to see how it complicates the problems and
(4) Redefine the problem without the self-references criterion influence and solve for the host-country market situation.
An important skill that an international marketer needs to possess is that of unbiased perception. The framework of self-references criterion brings out this important skill to be learnt by international marketers. The use of SRC and the tendency towards ethnocentrism is widespread and it can become a strong negative form in international business. The international marketer must check this tendency to avoid misunderstanding and failure. In order to avoid SRC, a person needs to forget assumptions based on earlier experience and success and be prepared to acquire new understanding and knowledge about human behaviour and motivation.

b) Communication and Negotiation: - Language is the medium through which any given culture is expressed and the subtleties of a culture can best be expressed only through a language that is home to a given culture. Cultural transliterations are only approximations and hence a compromise on the meaning and essence of a certain context. The international marketer with a hold over multiple languages has an edge over those who do not. Whenever, languages and cultures change, communication challenges comes to the fore. For instance, ‘yes’ and ‘no’ are used differently in Japanese than in western languages. In English, the answer ‘yes’ or ‘no’ to a question is based on whether the answer is affirmative or negative. In Japanese, the answer ‘yes’ or ‘no’ may indicate whether or not the answer affirms or negates the question. For instance, in Japanese the question, “Don’t you like meat!” would be answered “yes”. If the answer is negative, as in, “Yes, I don’t like meat.” The word “Wakarimashita” means both “I understand” and “I agree”. In order to avoid misunderstandings, foreigners must learn to distinguish which interpretation is correct in terms of the entire context of conversation. The challenges of non-verbal communication are more formidable.

c) Environmental Sensitivity: - Environmental sensitivity is the extent to which products must be adapted to the culture-specific needs of different needs of different national markets. Environmental sensitivity can be measured by viewing product on an environmental sensitivity continuum. At one end of the continuum are environmentally insensitive products that do not require significant adaptation to the environments of local markets in the world. At the other end of the continuum are products that are highly sensitive to different environmental factors. A firm with environmental insensitive products will spend less time determining the specific conditions of local markets as the product in question is universal in nature. In case of environmentally sensitive products, managers need to address country-specific economic, regulations, technological, social and cultural environmental conditions.

The sensitivity of products can be represented on a two dimensional scare wherein the horizontal axis shows environmental sensitivity and the vertical axis shows the extent of need for product adaptation. Products showing low levels of environmental sensitivity such as technical products belong to the lower left of the figure. As we move to the right or the horizontal axis, the environmental sensitivity increases along with the need for adaptation. Computers have low levels of environmental sensitivity but variations in country voltage requirements require some adaptation. At the top right of the figures we have products with high environmental sensitivity. For example, food is highly sensitive to climate and culture.

India & WTO

I. India’s commitment to WTO.
A- India is committed to phased liberalization of trade and investment and progressive integration of its domestic economy with the world economy. Post 2005, India is likely to be the largest free market economy in the world, purely on account of her 1 billion populations. India’s progress in fulfilling her commitment to the WTO can be explained as follows –
1. Quantitative Restrictions – India has been maintaining QR’s on imports on BoP grounds and had committed to the WTO that the QR’s will be completely phased out by 2003. However, the United States had filed a case in the WTO dispute settlement body against these QR’s in May 1997. The DSB had ruled against India and had found that India’s QR’s on imports were not justified on BoP grounds. The DSP recommended that India should bring its imports regime in conformity with its commitment under the WTO agreement. Accordingly, quantitative restrictions on all imports were withdrawn on April 2001.
2. Trade Related Intellectual Property Rights (TRIPs)– The agreement on TRIPS lays down the minimum standards of protection to be adopted by the parties in respect of -
i. Copyrights
ii. Trade marks
iii. Geographical indications
iv. Industrial designs
v. Patents
vi. Lay-out designs of integrated circuits and
vii. Protection of trade secrets and its enforcement
The developing countries were given a transition period of 5 yrs to implement the TRIPs agreement. Those countries who don’t give product patents in certain areas were given the facilities to delay the provisions of product patents for an additional period of 5yrs on the condition that these countries will provide exclusive marketing rights for products which obtain patents after 1st Jan 1995. India cleared the patents (Amendments) Act, 1999 in March 1999 to provide for exclusive marketing rights.
3. Commitments related to industrial design and lay-out design of integrated circuits – Under WTO agreements, the Government of India has committed to protect new industrial design and lay-put design of integrated circuit. The bill related with industrial design and lay-out design was cleared by parliament in December 1999 and bill related with industrial design has been introduced in Rajya Sabha on 20th Dec 1999.
4. Copyrights and related rights – In case of rights of performers, producers of phonograms and broadcasting organizations, the agreement requires compliance with the provision of the Berne Convention. Computer programs are to be protected as literary works. The term of protection for copyrights and rights of performers and producers of phonograms is 50yrs. In case of broadcasting organizations the term is 20yrs. Since India is a signatory to the Berne convention, India has to comply with its provisions. Accordingly the Copyright Act 1957 was amended in 1994 to be in tune with the requirements of the TRIPs agreement. A bill to increase the term of performers rights to 50yrs was passed by parliament in December 1999.
5. Trademarks – A bill to amend the Trade and Merchandise Marks Act 1958 was passed by the parliament in December 1999 which amongst other things provides protection to Service Marks.
6. Geographic Indications – The GATT agreement contains a general obligation that parties shall provide the legal means for interested parties to prevent the use of any means in the designation or presentation of a good that indicates or suggests that the good in questions originates in a geographical area other than the true place of origin of the good. An Act on geographical indication was passed by the parliament in December 1999.
7. Trade Related Investment Measures (TRIMs) – The TRIMs agreement provides a transition period of 5yrs to developing countries i.e. upto December 1999. The developing countries have demanded for additional transition period of 5yrs i.e. upto 2004. A decision by the General Council of the WTO is awaited.
8. Industrial designs – According to the agreements independently created new industrial designs or original designs are to be protected. The Indian Design Act 1911 was reworked to suit to the requirements of the agreement and a bill in this regard was cleared by the Rajya Sabha in December 1999.
9. Reduction of Tariff – India has committed to WTO to reduce tariff on non-agricultural goods. The government has undertaken the phased reduction of tariff over the period March 1995 to 2005. In case of textiles, the reduction of tariff will be achieved over a period of 10yrs but India reserves the right to revert back duties to 1990 level, if certain conditions are not fulfilled according to agreement.
10. Commitment under GATS – Under the General Agreement on Trade in Services (GATS), India has made commitment to WTO in 33 activities. The foreign service providers will be allowed to enter into these activities.

Conclusion – It is clear from the above points that India has fulfilled some of the major commitments made to WTO. The government of India in order to face the challenges from WTO has to accelerate the process of reforms in agriculture, industry and service sector to make them competitive and to take advantage of globalization.

II. Implications of WTO agreement for Indian economy
A- Implications of WTO agreement for Indian economy are as follows –
1. Reduction in Custom Duties and Export Subsidies – India has agreed to reduce custom duties by 30% over a period of 6yrs. Accordingly the union budget 2000-01 brought down the peak rate of basic custom duty to 35% along with rationalization of total number of slabs in custom duty rates to four i.e. 35, 25, 15 and 5%. Basic custom duty reduction was to be made on items such as raw materials, intermediates and capital goods with the exception of agricultural products, petroleum products, fertilizers and non-ferrous metals like zinc and copper. The WTO agreement enjoins upon its members to remove all export subsidies. However, countries with per capita income of less than $1000 and less than 3.25/- share in the world trade for products are exempted from the removal of subsidies. The economic survey 1998-99 reported that items such as rice, tea, spices, iron ore, leather manufacturer, gems and jewellery had a share of more than 3.25/- and the share of these items in the total exports of India for the year 1996 was 22.8% which means 77% of India’s exports are mot affected by the clause on removal of subsidies.
2. Trade Related Intellectual Property Rights – Under the agreement on TRIPs patents are made available for both product and process inventions in the field of industrial technology. The industrial, agricultural and the bio-technology sectors are covered under the patents provision. The patent regime is feared to affect the drugs and the pharmaceutical industry in India. It is estimated that about 70% of the drugs will be covered by the new patent laws. This will entail royalty payment to the patent holders resulting in a steep rise in prices of drugs in India. However there are conflicting estimates if the percentage of the drugs that will be covered by the new patent laws. For instance, Bibek Debroy, Director, Rajiv Gandhi Institute for Contemporary Studies observed that only less than 10% of the drugs are covered by the patents worldwide. The rest of the drugs i.e. more than 90% of them have become generic i.e. they need no protection.
TRIPs also extends patent like protection to agriculture. Accordingly protection is sought to be extended to micro-organisms, non-biological and micro-biological processes and plant varieties. Article 27 of the text on TRIPs states that India may provide for protection of plant varieties either by patents or by an effective sui generic system or by a combination of the two. This system shall come into existence after the expiry of the transitional period of 10yrs i.e. after 2005. India needs to work hard on documenting its traditional knowledge on Ayurvedic and herbal plants and obtain patent protection or a sui genesis system in order to prevent bio-piracy.
3. Trade Related Investment Measures (TRIMs) – The text on TRIMs provides that governments shall not discriminate against foreign capital i.e. foreign capital should be given national treatment. The main features of the text on TRIMs are as follows –
a) All restrictions on foreign capital, investors and companies should be abandoned.
b) National treatment to foreign investors i.e. they will be given the same rights as a national investor has with regard to investment.
c) Unrestricted investment in all spheres of economic activities.
d) No limitation on the extent of foreign investment in any economic entity.
e) Free imports of raw materials and components.
f) Local content clause will not be imposed on foreign investors.
g) No mandatory export obligations on foreign investors.
h) Elimination of restrictions on repatriation of dividend, interest and royalty income.
i) Complete exclusion of provisions such as phased manufacturing programmes which is intended to increase the indigenous content in manufacture.
Restrictions on foreign capital investment both portfolio and direct have been progressively reduced and more and more industries and sectors of national economy have been thrown open to foreign investment. The opening of the insurance sector to foreign direct investment has been the latest in the league with international airlines industry very much on the block.
4.Textiles and Clothing – The GATT agreement proposes to abandon the Multi – Fibre Agreement by 2003 and fully liberalize the textile sector. The Multi – Fibre agreement is a comprehensive agreement on quota restrictions imposed by the rich countries over the textile exports of developing countries. These quotas will be phased out under the WTO Act in three phases. In the 1st phase (1993-96), 16% of the textile exports to the developed countries will be liberalized. It will be followed by 17% in the 2nd phase (1996-2000) and 18% in the 3rd phase (2000-2003). Thus by 2003 51% of the textiles market will be liberalized.

International Marketing

DEFINITION OF INTERNATIONAL MARKETING
International Marketing can be defined as exchange of goods and services between different national markets involving buyers and sellers.
According to the American Marketing Association, “International Marketing is the multi-national process of planning and executing the conception, prices, promotion and distribution of ideal goods and services to create exchanges that satisfy the individual and organizational objectives.”

CONCEPTS OF INTERNATIONAL MARKETING

I. Domestic Marketing: Domestic Marketing is concerned with marketing practices within the marketer’s home country.
II. Foreign Marketing: It refers to domestic marketing within the foreign country.
III. Comparative Marketing: when two or more marketing systems are studied, the subject of study is known as comparative marketing. In such a study, both similarities and dis-similarities are identified. It involves an analytical comparison of marketing methods practiced in different countries.
IV. International Marketing: It is concerned with the micro aspects of a market and takes the company as a unit of analysis. The purpose is to find out as to why and how a product succeeds or fails in a foreign country and how marketing efforts influence the results of international marketing.
V. International Trade: International Trade is concerned with flow of goods and services between the countries. The purpose is to study how monetary and commercial conditions influence balance of payments and resource transfer of countries involved. It provides a macro view of the market, national and international.
VI. Global Marketing: Global Marketing consider the world as a whole as the theatre of operation. The purpose of global marketing is to learn to recognize the extent to which marketing plans and programmes can be extended world wide and the extent to which they must be adopted.

DIFFERENCE BETWEEN DOMESTIC MARKETING AND INTERNATIONAL MARKETING

Marketing is the process of focusing the resources and objectives of an organisation on environmental opportunities and needs. It is a universal discipline. However, markets and customers are different and hence the practice of marketing should be fine tuned and adjusted to the local conditions of a given country. The marketing man must understand that each person is different and so also each country which means that both experience and techniques obtained and successful in one country or countries. Every country has a different set of customers and even within a country there are different sub-sets of customers, distribution channels and media are different. If that is so, for each country there must be a unique marketing plan. For instance, nestle tried to transfer its successful four – flavour coffee from Europe to the united states lost a 1% market share in the us. It is important in international marketing to recognize the extent to which marketing plans and programmes can be extended to the world and the extent to which marketing plans must be adapted. Prof.Theodore Levitt thought that the global village or the world as a whole was a homogeneous entity from the marketing point of view. He advocated organisation to develop standardized high quality word products and market them around the world using standardized advertising, pricing and distribution. The companies who followed Prof. Levitt’s prescription had to fail and a notable failure amongst them was Parker pen. Carl Spiel Vogel, Chairman and CEO of the Backer Spiel Vogel Bates worldwide advertising agency expressed his view that Levitt’s idea of a homogeneous world is non – sensible and the global success of Coca Cola proved that Prof. Levitt was wrong. The success of Coca Cola was not based on total standardization of marketing mix. According to Kenichi Ohmae, Coke succeeded in Japan because the company spent a huge amount of time and money in Japan to become an insider. Coca Cola build a complete local infrastructure with its sales force and vending machine operations. According to Ohmae, Coke’s success in Japan was due to the ability of the company to achieve global localisation or ‘Glocalisation’ i.e. the ability to be an insider or a local company and still reap the benefits of global operations. Think global and act local is the meaning of Glocalisation and to be successful in international marketing, companies must have the ability to think global and act local. International marketing requires managers to behave both globally and locally simultaneously by responding to similarities and dissimilarities in international markets. Glocalisation can be a source of competitive advantage. By adapting sales promotion, distribution and customer service to local needs, Coke capture 78% of soft drink market share in Japan. Apart from the flagship brand Coca Cola, the company produces 200 other non- alcoholic beverages to suit local beverages. There are other companies who have created strong international brands through international marketing. For instance, Philip Morris has made Marlboro the number one cigarette brand in the world. In automobiles, Daimler Chrysler gained global recognition for its Mercedes brand like his competitor Bayerische. Mc Donald’s has designed a restaurant system that can be set up anywhere in the world. Mc Donald’s customizes its menu in accordance with local eating habits.


SCOPE OF INTERNATIONAL MARKETING
International Marketing constitutes the following areas of business:-

  • Exports and Imports: International trade can be a good beginning to venture into international marketing. By developing international markets for domestically produced goods and services a company can reduce the risk of operating internationally, gain adequate experience and then go on to set up manufacturing and marketing facilities abroad.
  • Contractual Agreements: Patent licensing, turn key operations, co – production, technical and managerial know – how and licensing agreements are all a part of international marketing. Licensing includes a number of contractual agreements whereby intangible assets such as patents, trade secrets, know – how, trade marks and brand names are made available to foreign firms in return for a fee.
  • Joint Ventures: A form of collaborative association for a considerable period is known as joint venture. A joint venture comes into existence when a foreign investor acquires interest in a local company and vice versa or when overseas and local firms jointly form a new firm. In countries where fully owned firms are not allowed to operate, joint venture is the alternative.
  • Wholly owned manufacturing: A company with long term interest in a foreign market may establish fully owned manufacturing facilities. Factors like trade barriers, cost differences, government policies etc. encourage the setting up of production facilities in foreign markets. Manufacturing abroad provides the firm with total control over quality and production.
  • Contract manufacturing: When a firm enters into a contract with other firm in foreign country to manufacture assembles the products and retains product marketing with itself, it is known as contract manufacturing. Contract manufacturing has important advantages such as low risk, low cost and easy exit.
  • Management contracting: Under a management contract the supplier brings a package of skills that will provide an integrated service to the client without incurring the risk and benefit of ownership.
  • Third country location: When there is no commercial transactions between two countries due to various reasons, firm which wants to enter into the market of another nation, will have to operate from a third country base. For instance, Taiwan’s entry into china through bases in Hong Kong.
  • Mergers and Acquisitions: Mergers and Acquisitions provide access to markets, distribution network, new technology and patent rights. It also reduces the level of competition for firms which either merge or acquires.
  • Strategic alliances: A firm is able to improve the long term competitive advantage by forming a strategic alliance with its competitors. The objective of a strategic alliance is to leverage critical capabilities, increase the flow of innovation and increase flexibility in responding to market and technological changes. Strategic alliance differs according to purpose and structure. On the basis of purpose, strategic alliance can be classified as follows:
i. Technology developed alliances like research consortia, simultaneous engineering agreements, licensing or joint development agreements.
ii. Marketing, sales and services alliances in which a company makes use of the marketing infrastructure of another company in the foreign market for its products.
iii. Multiple activity alliance involves the combining of two or more types of alliances. For instance technology development and operations alliances are generally multi- country alliances.

On the basis of structure, strategic alliance can be equity based or non equity based. Technology transfer agreements, licensing agreements, marketing agreements are non equity based strategic alliances.

  • Counter trade: Counter trade is a form of international trade in which export and import transactions are directly interlinked i.e. import of goods are paid by export of goods. It is therefore a form of barter between countries. Counter trade strategy is generally used by UDCs to increase their exports. However, it is also used by MNCs to enter foreign markets. For instance, PepsiCo’s entry in the former USSR. There are different forms of counter trade such as barter, buy back, compensation deal and counter purchase. In case of barter, goods of equal value are directly exchanged without the involvement of monetary exchange. Under a buy back agreement, the supplier of a plant, equipment or technology. Payments may be partly made in kind and partly in cash. In a compensation deal the seller receives a part of the payment in cash and the rest in kind. In case of a counter purchase agreement the seller receives the full payment in cash but agrees to spend an equal amount of money in that country in a given period.

Multinational Companies/Corporations

Q1: What are the merits and demerits of MNC’s?

Ans: Jacques Maisonrouge, president of IBM world trade corporations defines an MNC as a company that meets five criteria:
1) It operates in many countries at different levels of economic developments.
2) Nationals manage its local subsidiaries.
3) It maintains complete industrial organizations, including R and d and manufacturing facilities in several countries.
4) It has a multinational central management.
5) It has multinational stock ownership.


James C. Baker also defines MNC’s as a company:
1) Which has direct investment base in several countries.
2) Which generally derives from 20% to 50% or more its net profits from foreign operations.
3) Whose management makes policy decisions based on the alternatives available anywhere in the world.

A significant share of the world’s industrial investment, production, employment and trade are accounted for by these more than 65000 MNC’s with over 8,00,000 affiliates.


MERITS OF THE MNC’S: -

Multinationals offer advantages to host countries as well as to the countries of their origin as explained below:

Advantages of the MNC’s to the host countries: -
1) Raise the rate of investment: - MNC’s raise the rate of investment in the host countries and thereby bring rapid industrial growth accompanied by massive employment opportunities in different sectors of the economy.
2) Facilitate transfer of technology: -Multinationals act as agents for the transfer of technology to developing countries and thereby help such countries to modernize there industries. They remove technological gaps in developing countries by providing techno-managerial skills.
3) Accelerate industrial growth: - multinationals accelerate industrial growth in host countries through collaborations, joint ventures and establishment of subsidiaries and branches. They facilitate economic growth through financial, marketing and technological services. MNC’s are rightly called “ messengers of progress”.
4) Promote export and reduce imports: - MNC’s help the host countries to reduce the imports and promote the exports by raising domestic production. Marketing facilities at global level are provided by MNC’s due to their global business contacts.
5) Provide services to professionals: - MNC’s provide the services of the skilled professional managers for managing the activities of the enterprises in which they are involved/interested. This raises overall managerial efficiency or enterprises connected with multinationals. MNC’s bring managerial revolution in host countries.
6) Facilitate efficient utilization of resources: - Multinationals facilitate efficient utilization of resources available in host countries. This leads to economic development.
7) Provide benefits of R and D activities: -Multinationals has enormous resources at their disposal. Some are utilized for R and D activities. The benefits of R and D activities are passed on to the enterprises operating in the host countries.
8) Support enterprises in host countries: - MNC’s support to enterprises in the host countries in order to support their own operations indirectly. This is how MNC’s support enterprises in the host countries to grow. Even consumers get new goods and services due to the operations of MNC’s.
9) Break domestic monopolies: - MNC’s raise competition in the host countries and thereby break domestic monopolies.


ADVANTAGES OF MULTINATIONALS TO COUNTRIES OF THEIR ORIGIN: -
1) Facilitate inflow of foreign exchange: - MNC’s collect funds from the enterprises of other countries in the form of fees, royalty, and service charges. This money is taken to the country of their origin. MNC’s make their home countries rich by facilitating inflow of foreign exchange from other countries.
2) Promote global co-operations: - MNC’s provide co-operation to poor or developing countries to develop their industries. The countries of their origin participate in such international co-operation, which is beneficial to all countries- rich and poor.
3) Ensure optimum utilization of resources: -MNC’s ensure optimum utilization of natural and other resources available in their home countries. This is possible due to their worldwide business contacts.
4) Promote bilateral trade relations: -MNC’s facilitate bilateral trade relations between their home countries and the other countries with which they have business relations.


DEMERITS OF MULTINATIONAL COMPANIES: -
1) Provide outdated technologies: - MNC’s design the technologies, which can be used in different countries. They don’t supply technology to poor countries for industrial development but for profit maximization. The technologies designed for profit maximization and not purely for meeting the needs of developing countries. The technologies supplied may be costly and may be outdated and obsolete or may not be suitable for the needs of developing countries.
2) Harm the national interests: - the activities of MNC’s in the host countries may be harmful to the national interests as MNC’s are solely guided by the profit maximization. They ignore the interests of host countries. MNC’s even make profits at the cost of developing countries.
3) Charge heavy fees: - MNC’s charge heavy fees and service charges from the enterprises in the host countries. They repatriate profits of their subsidiaries to their home countries. This leads the outflow of countries.
4) Develop monopolies: - MNC’s restrict competition and acquire monopoly power in certain areas in the host countries.
5) Use resources recklessly: -MNC’s use the resources in the host countries in a very reckless manner, which leads to fast reduction of non-renewable natural resources.
6) Dominate domestic policies: -MNC’s use their money power for political purposes. They take undue interest in political matters in the host countries. MNC’s are being openly termed as an extension of the imperialistic forces.
7) Adverse effects on life style/culture in the host countries: - MNC’s create demand for goods and services in developing countries through advertising and sales promotion techniques. As a result, people purchase costly/ luxury goods which are not really useful nor within their capacity to purchase. MNC’s create adverse effects on the cultural background of many developing countries.
8) Interfere in economic and political systems: - they put indirectly pressures for the formulation of policies that are favorable to them. They even topple the government in the host countries if its policies are against the MNC’s and their operations.
9) Avoid tax liabilities: - transfer pricing enables multinational corporations to avoid taxes by manipulating prices in the case of intra company transactions.
10) Lead to brain drain in developing countries: - multinationals are now entering in countries like India in a bigger way. They hire qualified technocrats and managerial experts. These people work for a few years in India, acquire experience and relocated as experts in Singapore, Korea or the United States for managing the activities of MNC’s. This leads to brain drain in developing countries.


MNC’S have helped and also harmed the developing countries. It is a peculiar mixture of virtues and vices, boons and banes. However no country can afford to avoid MNC’s only because it has dangers associated with them. It may be concluded that MNC’s constitute a mixed blessing to developing countries. They are helping as well as harming the developing countries. It is rightly said “MNC’s are bound to exist and  eveloping countries have to learn to live with Them”.


Q) EXPLAIN THE GROWTH OF MNCs AND FACTORS CONTRIBUTING TO THE GROWTH OF MNCs?


GROWTH OF MNCs

The MNCs share in global investment, production, employment and trade has assumed considerable proportions.
According to the UN, there are 63,000 MNCs with 6,90,000 affiliates all over the globe with 2,40,000 in China and only 1400 in India. The US was the forerunner in giving births to MNCs. Today, biggest MNC’s are Japanese. T
He global liberalization wave, paved the path for faster expansion and growth of MNCs. The value added by the foreign affiliates of MNCs, as a percentage of global GDP grew from 5% in the 1980s to about 7% by the end of 90s. The MNCs control about a third of world output and the total sales of their foreign affiliates is almost equal to the GNP of all developing countries. The value of the annual sales of the largest manufacturing multinational General Motors, was about $178bn in 1996. The total sales of the 3 largest automobile firms of the world, namely, General Motors, Ford and Toyota is greater than the value of India’s GDP.
In terms of direct employment, the MNCs accounted for 73mn people worldwide and if indirect employment is considered, the figure approximates 150mn people. Over 350m people were employed by the foreign affiliates of MNCs in 1988.
A number of factors have contributed to the phenomenal growth of MNCs. Some of the important factors are as follows: -

1) Expansion of market territories: -
Rapid economic growth in a number of countries resulting in rising GDPs and per capita incomes contributed to the growing standards of living. This in turn contributed to the continuous expansion of market territories. MNCs, both contributed to the expansion of market territories and also grew in size and spread as a result of expansion of market territories.

2) Market superiorities: -
In many ways, MNCs have an edge over domestic firms, such as: -
a) Availability of reliable and current data,
b) MNCs enjoy market reputation,
c) MNCs encounters relatively less problems and difficulties in marketing the products,
d) MNCs adopt more effective advertising and sales promotion techniques, and
e) MNCs enjoy faster transportation and adequate warehousing facilities

3) Financial superiorities: -
MNCs also enjoy a number of financial advantages over domestic firms. These are: -
a) Availability of huge financial resources with the MNCs helps them to transform business environment and circumstances in their favor.
b) MNCs can use the funds more effectively and economically on account of their activities in numerous countries.
c) MNCs have easy access to international capital markets, and
d) MNCs have easy assessed to international banks and financial institutions.

4) Technological superiorities: -
MNCs are technologically prosperous on account of high and sustained spend on R&D. developing countries on account of their technological backwardness welcome MNCs to their countries because of the attendant benefits of technology transfer.

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